A fixed-scope diagnostic of how prospective families move from first contact through tours and follow-up until they confirm they want to enrol.
See how prospective families move from first enquiry through tours and follow-up until they say yes.
The complete family journey, key handoffs, conversion points and the definition of an enrolled family.
YOU RECEIVEA shared view of the current process and the commercial gaps that need attention first.
Explore this stageBring website, phone, email, social, referrals, walk-ins and waitlists into one clear view.
Every channel families use to contact your centres and what happens after each enquiry arrives.
YOU RECEIVEA clear source map showing where enquiries enter, who receives them and where they can be missed.
Explore this stageReview ownership, response times, tour booking, attendance and follow-up across every centre.
Responsibilities, service standards, staff availability, tour management, follow-up frequency and centre-by-centre variation.
YOU RECEIVEA consistent operating process with clear ownership and fewer opportunities falling through gaps.
Explore this stageUnderstand what your current systems can already do before considering anything new.
Childcare management, CRM, website, email, phone, calendar, booking and automation systems already in use.
YOU RECEIVEA vendor-neutral view of what to keep, configure, connect, use better or replace only when genuinely required.
Explore this stageTurn the findings into a practical sequence of improvements your teams can implement.
Leakage points, response delays, inconsistent practices, manual work, underused features and reporting gaps.
YOU RECEIVEA prioritised future enquiry-to-enrolment workflow with clear recommendations and practical next steps.
Explore this stage